Now I’m not one to advocate turning features off in Office 365, but sometimes when deploying Office 365 for a customer, there is simply too much change at one time. And if there is one thing that users hate, it is too much change!
Many customers I work with will choose to disable Skype for Business or OneDrive during the initial migration of email into the cloud. They can then plan the roll out of these services at a later date, and educate users on how to make the best use of it. This is much more preferable to just throwing a load of new functionality at users and expecting them to just start using it all with no training. After all, adoption of new technology starts with giving users the knowledge and power to be able to use the tools effectively!
And on that subject is a feature which has baffled and confused some users. This is called ‘Clutter’, and it uses machine learning to help organise the email which you don’t look at regularly, but may not want to delete (for example, that weekly newsletter from exchangeserverpro.com). This mail is automatically moved into your Clutter folder, clearing up your inbox so that it contains the email you need to know about now!
Email which is automatically moved out of your inbox does have the ability to freak users out if they aren’t expecting it, so you may want to disable this at first and then enable once you can communicate it’s purpose and usefulness to the business. To do this, you will need to make use of the mighty PowerShell!
Log yourself into Exchange Online PowerShell and use the following commands depending on your needs:
To disable Clutter for a single user:
Set-Clutter -Identity firstname.lastname@example.org -Enable $false
To disable Clutter for all users:
Get-Mailbox | Set-Clutter -Enable $false
This command has a long list of outputs. If you want to hide the outputs, just add > $null to the end of the command, like this:
Get-Mailbox | Set-Clutter -Enable $false > $null
You can check to see if a mailbox has Clutter enabled by running:
Get-Clutter -Identity MailboxID | fl
And look for the IsEnabled parameter, which should be set to False!
So in summary, feel free to turn it off, but whatever you do, make sure you turn it on again as Clutter is definitely a useful tool to have in your email armoury!