Microsoft inTune – Mobile Device Management Authority set to Office 365

Well that is a mouthful of a title! Microsoft have now fully rolled out their Mobile Device Management features in Office 365, and I decided to kick the tires and find out more about what it could do. This involves enabling the MDM service from within Office 365.

A couple of weeks after this, I needed to do some testing with Microsoft inTune, the big brother of Office 365 MDM. I signed up for the 30 day trial, and went through the process of ticking off the pre-requisites of the intial deployment. One of these steps is to set the Mobile Device Management Authority. This settings defines whether you will integrate your inTune subscription with System Center Configuration Manager or not. This is a decision which is very difficult to reverse once done, but for my purposes I wanted to configure inTune itself as the Mobile Device Management Authority, and not integrate with SCCM.

However I was not able to do this as when I visited Admin>Mobile Device Management, I was told that my MDM Authority was set to Office 365. There was also no option to change this. I ended up having to log a call with inTune support, who responded very quickly and reset the MDM Authority so that I could set it. It took around 5 days for the reset to be processed. Once it is complete you can set the MDM Authority to inTune or SCCM!

MDM Authority

I can see this catching out a lot of customers who are using the built-in Office 365 MDM and decide to upgrade to use inTune. Just keep in mind that you will need to reset your MDM Authority by logging a call with inTune support, and this will take 5 working days. It’s also worth noting that before resetting your MDM Authority, you need to retire all current mobile devices from Office 365 MDM. This is best done by performing a selective wipe from the Mobile Devices tab of the Office 365 admin center.

I hope this helps some of you out there who are looking to move from the built-in Office 365 MDM to Microsoft inTune.

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